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Message 1 of 10

Banded profile

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Hi There,
 
 
I am wondering if someone can help. I upgraded to fibre 2 but I think I’m on a banded profile can someone help fix this?
 
Thanks
Sam
 
 
Product code:Hub
 

 

Serial number:+091301+1926005829
 

 

Firmware version:v0.38.00.10147-BT
 

 

Firmware updated:Mon Apr 24 17:02:09 2023
 

 

Board version:R01
 

 

GUI version:1.77 20_05_2022
 

 

DSL uptime:6 days,07 Hours39 Mins20 Secs
 

 

Data rate:9.999 Mbps / 54.999 Mbps
 

 

Maximum data rate:16.931 Mbps / 56.386 Mbps
 

 

Full Fibre (FTTP) Mode:Off
 

 

Noise margin:11.0 / 4.0
 

 

Line attenuation:11.1 / 18.7
 

 

Signal attenuation:11.1 / 24.1
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:25.3 GB Uploaded / 191.8 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

Public Wi-fi status:Activated
 

 

2.4 GHz wireless network name:BT-Q3A65C
 

 

2.4 GHz wireless channel:Smart (Channel6)
 

 

5 GHz wireless network name:BT-Q3A65C
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2
 

 

 
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Message 2 of 10

Re: Banded profile

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your not on a banded profile just looks like the upgrade to fibre 2 has not happened.  I doubt you are going to see any change in down speed as attainable is on 56mb but should see big improvement in up speed.

have you checked MYBT the you have been moved to fibre 2 - but not happened.

post back and most should be able to help

 



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Message 3 of 10

Re: Banded profile

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Hi, @samtheaspie I think @imjolly is on the mark with this and it looks like you're on the wrong profile. I'll send you a private message so you can contact the moderators and we'll be happy to help.

Thanks

Neil

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Message 4 of 10

Re: Banded profile

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So out of curiosity how far away from the Openreach cabinet at you?  Looking at the SNR on the upload, if you are 600-700m away from the cabinet, these speeds might be as good as it's going to get!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 5 of 10

Re: Banded profile

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@Crimliar when we were with sky we got 66meg on the line sync speed. But for some reason BT are being unhelpful and saying we can only have fibre 1 speeds when we have fibre 2 package. 

@NeilO i got your message I’ll reply when I’m back home thank you 

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Message 6 of 10

Re: Banded profile

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I don't know if this is relevant, but if you are not right on top of the cabinet,  you'll see the maximum theoretical phy rates, but getting either one of those may depend on the other being "sub-optimal".  So rather than getting those theoretical maximums, the actual link rates are compromised.  What gets complicated is that different equipment will negotiate different compromises.  So historically if I used a Huawei HG612 V3 modem I'd get better upload speeds but worse download speeds than the Dratek modem.  Using the SNR adjustment feature on the Draytek also allowed a degree of customising  - lowering the SNR margin increased download speeds at the cost of decreasing upload speeds!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 7 of 10

Re: Banded profile

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Hi @samtheaspie, would you check and see if your profile has been updated and post back to let me know.

Cheers

John

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Message 8 of 10

Re: Banded profile

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@JohnC2 All changed mate. Not the jump in speeds I was expecting but at least we are on the right profile so thanks for your help! That was from last night I got my partner to send me a screenshot 

IMG_0219.jpeg

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Message 9 of 10

Re: Banded profile

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looking better now but as expected little movement in down speed but big jump in upspeed



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Message 10 of 10

Re: Banded profile

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Hi @samtheaspie, thanks for checking that and posting back to let us know the profile has been corrected.

Cheers

John

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