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Message 11 of 25

Re: Fibre 2 not showing even though my line supports it...

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Absolutely!

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Message 12 of 25

Re: Fibre 2 not showing even though my line supports it...

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Thanks @licquorice  😊 👍 I thought so, but I’m still showing fibre 1 as my only option on BT’s website though. Think the mods can maybe help me here? 

cheers. 

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Message 13 of 25

Re: Fibre 2 not showing even though my line supports it...

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Try customer services first, if no joy with them post back.

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Message 14 of 25

Re: Fibre 2 not showing even though my line supports it...

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Will do 👍

Cheers.

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Message 15 of 25

Re: Fibre 2 not showing even though my line supports it...

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Hi guys. 

Fibre 2 ordered and order complete. 

Checked and the router is still capped at 55/10 it seems. It won’t sync any quicker. 


Any ideas? I should be getting 70 odd / 15 according to the routers maximum available speed. 

cheers. 

 

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Message 16 of 25

Re: Fibre 2 not showing even though my line supports it...

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Can you post router stats please?

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Message 17 of 25

Re: Fibre 2 not showing even though my line supports it...

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BCF010CF-2519-454F-9BC4-74FCB7E122CE.jpeg

Here you go.  

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Message 18 of 25

Re: Fibre 2 not showing even though my line supports it...

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Thanks.

When did the order complete? You are definitely still on Fibre 1.

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Message 19 of 25

Re: Fibre 2 not showing even though my line supports it...

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Tuesday this week I believe. 

do I need openreach to change anything on the fibre port or can bt customer service sort it? 

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Message 20 of 25

Re: Fibre 2 not showing even though my line supports it...

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@AOtrig wrote:

Tuesday this week I believe. 

do I need openreach to change anything on the fibre port or can bt customer service sort it? 


Hi @AOtrig 

Thanks for your posts and welcome back.

Sorry for the problems with your broadband speed.  I understand that from the outset you intended to go straight on to Fibre 2 but it was only showing Fibre 1 speeds available at that time.  Going by your Hub stats, your line is definitely capable of the Fibre 2 speeds.  I'm sorry that the upgrade hasn't made any change to your speed.

There is no need for an engineer to visit as we can remotely change your speeds to the Fibre 2 product from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie