I signed up for BT Home Essential 2 in January but I've been put on the wrong speed profile.
My router is syncing at 55 Mbps down and just under 10 Mbps up.
Maximum data rate is 61 Mbps down and 18 Mbps up. So I should be getting that speed.
How do I get this sorted without having to ring BT? I'm not well and find ringing up for this kind of thing stressfull.
I'll attach a screenshot of my router stats at the bottom of this post.
Can you check which package is shown on your January order by going to MYBT and see if fibre 1 or 2
Fibre 2 will give very little improvement in down speed but should give good improvement to up speed
Post back with result
The max attainable speed is not necessarily the speed you can achieve but you may be able to get a few mb faster down speed but certainly faster up speed
Phone CS 03301234150 and they should be able to sort your profile. If problems after phoning then post back
It looks like the speed is being capped to a fibre 1 profile. I was getting pretty much the max obtainable speeds with the ISP I was with before moving to BT.