BT Reward card

[Nfreeman78]

Hi I was wondering if you could help with my reward card please @Leanne_T 

[Leanne_T]

Morning @Nfreeman78 

Thanks for coming to the community. 

Just to check, have you paid the first month's bill? Also, did you select self-installation when you ordered? 

Can you try and claim your reward on the Claim your BT Reward Card page? 

Speak soon 🙂

Leanne. 

[Nfreeman78]

• Hi I’ve paid my first bill and it was self installation and I’ve claimed my card on the 7th of October and received a email on the 28th saying they send it over shortly 

[Nfreeman78]

@Leanne_T 

[Leanne_T]

Thanks very much for the extra details @Nfreeman78 

I've sent you a private message to get some personal information so I can ask the relevant team to take a look at this for you. 

Thanks 🙂

Leanne. 

[Rach_H]

Hi @Nfreeman78,

Welcome to the Community!

I can see that @Leanne_T has responded to your Private Message about this 🙂

Rach

[Geordieboy91]

I've received text messages and emails saying I'll receive a email soon letting me know how I can use my digital reward cards but still haven't received a email or text

[Geordieboy91]

Yeah I'm having the same problem 

[imjolly]

has the cooling off period expired after date of installation? have you paid first bill?

 if yes contact CS 03301234150

[Kodikid]

There has been a well documented issue with the virtual reward card 

Hopefully BT have stopped blaming purecard ( the supplier) and seem on top of it

It normally takes 30 days after activation.