BT Reward card

[Phil_pryor]

Sent you a private message 

[Shazstoker]

Hi could please private message me regarding same issue @Katie_B 

[Katie_B]

Hi @Shazstoker. 

Absolutely. 

Could you confirm if you have currently waited longer than 30 days?

Was you claim accepted OK?

Katie

[Shazstoker]

Hi

Thanks for your quick response yes I claimed in the 20th of October, I have spoken to purecard who says they have not reviewed an order and I spoke to bt who said it would be resolved in 7-10 days and that was in November  @Katie_B 

[Phil_pryor]

Purecard told me that too after alot of messing about etc back and forth dont believe what purecard say and be vary cautious to listen to bt too its a long battle going back and forth to each of them

My update on the matter its sorted I got my reward but not the purecard that I was promised I received something different which I was happy with I won't post it publicly on this forum but I got my reward via a different way so im all sorted

[Shannon0000]

I've also not received my card. I also had not engineer to set mine up I'm well past my 30 days 

[Ali_A]

Hi @Shazstoker 

Thanks for confirming. I'll send you a private message to try and get you some help with this. 
Could you take a look at your community inbox and get back to me when you get a chance? 

Ali 

[Shannon0000]

Your link takes me into plus net app I don't have that

[Alex_H]

@Shannon0000 Sorry about that, if you try the link in the post now it should take you to your BT Community private messages for us to help. 

Alex