BT £150 reward card still not received

[Michael_D]

Hi @Millward93 

Welcome to the community.

I've popped you over a private message to take some details to have this looked into.

Michael

[Shazstoker]

Hi could please private message me regarding same issue @Katie_B 

[Katie_B]

Hi @Shazstoker. 

Absolutely. 

Could you confirm if you have currently waited longer than 30 days?

Was you claim accepted OK?

Katie

[Shazstoker]

Hi

Thanks for your quick response yes I claimed in the 20th of October, I have spoken to purecard who says they have not reviewed an order and I spoke to bt who said it would be resolved in 7-10 days and that was in November  @Katie_B 

[Phil_pryor]

Purecard told me that too after alot of messing about etc back and forth dont believe what purecard say and be vary cautious to listen to bt too its a long battle going back and forth to each of them

My update on the matter its sorted I got my reward but not the purecard that I was promised I received something different which I was happy with I won't post it publicly on this forum but I got my reward via a different way so im all sorted

[Shannon0000]

I've also not received my card. I also had not engineer to set mine up I'm well past my 30 days 

[Ali_A]

Hi @Shazstoker 

Thanks for confirming. I'll send you a private message to try and get you some help with this. 
Could you take a look at your community inbox and get back to me when you get a chance? 

Ali 

[Shannon0000]

Your link takes me into plus net app I don't have that

[Alex_H]

@Shannon0000 Sorry about that, if you try the link in the post now it should take you to your BT Community private messages for us to help. 

Alex

[Thestreetfamily09]

I also haven't received my £150 reward card! Fibre broadband install was on 24/10/25. Applied for the reward card on 9/10/25. I'm just getting fobbed off with everyone on the live chats and calls telling me I will receive it after 30 days. Then it was 35 days. It's now 53 days!! Purecard have told me they have received nothing from BT and they've raised the issue with them. This was 2 weeks ago at least and nothing back.......