I need to delete an old BT account.

[NeilO]

Hi, @WMG welcome to the community and thanks for posting, I presume you want that old account deleted from your BT ID? It's not something you can do yourself but I can help and will send you a private message so you can contact the moderation team.

Thanks

Neil

[WMG]

Yes an old broadband / phone account.

It keeps coming up as my default account and I want it gone ASAP. It's unnecessary and annoying. 

Thanks 

[NeilO]

@WMG send us over your details on the private message and we'll get that sorted. We're quite busy at the moment so it might take us a couple of days to get back to you. 

Neil

[DanielS · Accepted solution]

Good morning @WMG,

I would like to thank you for getting back to me to confirm that I was able to remove that old account for you.

Also, thank you for taking the time to speak with me originally too.

Feel free to get in touch with us again if you ever need a hand.

Have a great day.

Thanks

DanielS

[mallonrp]

Same issue here, I have an account number for an old BT sport membership that is my default despite having an active account for broadband, etc. 

Can the old one be removed?

[Rob55]

Hi Neil, I have the same problem, I've been on the phone multiple times for several hours to at least 6 different agents and nobody has fixed my issue.  Can you help?

[NeilO]

@Rob55 ask them to delete the BT ID so you can set it up again from scratch.

Neil

[Plusnetplease]

Can a moderator delete a closed BT account from my online login?

Thank you

[imjolly]

The mods cannot cancel accounts now so contact billing.  https://www.bt.com/help/contact-bt/account-and-billing/broadband