Game pass unlink

[MrsDopey]

I have the same problem please help!

[DanielS]

Hi @MrsDopey,

Welcome to our Community.

Have you spoken with anyone over the phone about this? They should be raising a ticket to our Xbox Game Pass Ultimate team who in turn will contact you back.

When did your subscription stop with us?

Thanks
DanielS

[MrsDopey]

no i don't know who to contact, I ended the subscription a month after the year finished and have bought a code on another site to continue my xbox ultimate but I can't use the code due to it saying it's still active even though it is not on the bt account/billing and I have no membership 

[MrsDopey]

subscription stopped in April, have contacted bt by chat and phone and they all have no idea how to fix this issue

[NeilO]

@MrsDopey I'm so sorry about that, we're raising these issues with a specialist team who work with Microsoft to resolve but they are taking quite a while to fix. I'll send you a private message in a moment so you can get in touch and we'll be happy to make sure the case has been raised properly by the phone and chat teams.

Thanks

Neil

[StuartH · Accepted solution]

HI @MrsDopey 

Thanks so much for sending us your details and for your patience during the process, really glad we've been able to get this resolved for you.

Cheers

Stuart