Hi @kerienn,
I've moved your post onto a thread of its own.
We can help you with this. I'll send you a private message so we can help.
Thank you
DanielS
Hi @kerienn
Thanks for replying to my private message.
I am really pleased I could help remove the older account from your BTID profile. I will close this off now that things are all sorted. If you need help or have a question about your BT services in future, feel free to post back as you're more than welcome 🙂
All the best.
Robbie