Hi @ma038814, welcome to the forum and thanks for posting. I'm sorry that you've an old account on your BTID and this is causing some issues.
If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old accounts linked.
We are quite busy at the moment so may take us a few days to get in touch with you.
Cheers
John
