Reward card

[Runratty]

Hi @NeilO,

I also have a similar issue. I claimed my reward card on the 6th March but have yet to receive any email or letter with it. 

Please can you help.

Thanks,

[DanielS]

Hi @Runratty,

Thanks for joining the Community.

I am sorry that your reward card hasn't been issued yet.

If your order completed more than 14 days ago, can you check our order tracking to see if there are any open orders on your account?

BT Order Tracking

Let me know if you see anything there other than closed orders.

Thanks
DanielS 

[Runratty]

Hi @DanielS ,

The order shows as completed on the 20th March. The order was placed on the 23rd February if that makes any difference.

I received an email on the 6th March which said:

"Thanks for claiming your GBP 100 BT Digital Reward.

We'll be in touch to let you know when it's on the way"

I haven't received any emails since then and when I go into 'Your rewards history'. It shows as a reward I've already claimed.

Is there anything you can do?

Thanks,

[DanielS]

Thanks for getting back to me @Runratty.

I'll need to check your account and see what happened. Generally, there should be another order showing the reward card being approved.

I'm going to send you a private message so we can pick this up within a few working days for you.

Thank you

DanielS 

[DavidM · Accepted solution]

Thanks for sending over the details and for taking my call @Runratty .

I've processed that for you now and the reward will be with you soon.

Cheers

David