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Re: Virtual Reward Card
I’m having the same issue, my reward card is saying no image available
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Re: Virtual Reward Card
Hi, @destgirl welcome to the community and thanks for posting, I'm sorry about that, it's a common problem but it shouldn't affect your ability to claim the reward card. Are you experiencing issues getting or using the reward card?
Thanks
Neil
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Re: Virtual Reward Card
I’ve made my claim and it was processed by my provider but I can not see my card itself, it’s just saying no image available
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Re: Virtual Reward Card
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Re: Virtual Reward Card
I haven’t gotten the email neither and I spoke to someone today they said it was processed a month ago. I don’t have one of them accounts, how do I go about making one? Thank you for your support also
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Re: Virtual Reward Card
Hi @destgirl,
In order to claim your reward card you need to log into that MyBT account that Neil mentioned. You can register for one here: https://my.bt.com/s/apps/appsselfserve/index.html#/createbtid
If you have any issues or need any further help, come back to me, please.
Thanks
DanielS
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Re: Virtual Reward Card
I’ve applied for my card and it was processed last month and due to be received within 7 days but it’s saying no image available
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Re: Virtual Reward Card
Hi @destgirl, sorry you can't view your reward.
Have you tried to view it on a different device, if not give that a try.
If you still can't view it contact the BT Reward Card Service team on 0344 879 1068 or email them: bt@purecard.com
They'll be able to help you resolve this.
Cheers
John