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Mdawi
Beginner

on ‎15-05-2023 15h45

629 Views
Message 1 of 3

Return BT equipment

Hi received an email requesting I send back my BT equipment in the return's bag, however I have not received any returns bag. I also tried to order one via 'MyBT' but the mentioned link is not on the page. 

Can I please be sent a returns bag so I can send back the equipment and avoid unnecessary charges.

Thanks

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-05-2023 15h50

624 Views
Message 2 of 3

Re: Return BT equipment

this is a customer help customer  forum - your post does not go to BT

try phoning CS 03301234150 and request returns bag



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JohnC2
Moderator-Retired

on ‎15-05-2023 15h57

611 Views
Message 3 of 3

Re: Return BT equipment

Hi @Mdawi, sorry you've not received packaging. I've sent you a Private Message so you can get in touch with the Mod team and we'll arrange one for you.

Cheers

John

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