Reward Card

[lauren5041]

I cannot claim my reward card. When I signed up for fibre 2 broadband it was advertised with a £100 Mastercard reward. I’ve waited 2 weeks since my service start date. I do have multiple old accounts but when I press on my new account to claim to reward card it’s just a blank screen. Any help would be appreciated! Thank you! 

[RobbieMac]

Good evening @lauren5041

Welcome to the BT Community and thanks for your post!

I am sorry for the problems you're having claiming for your reward card.  Give my colleagues a shout in the helpdesk on 0800 800 150.  The team should be able to help sort this out.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

[PaddyB]

Hi @lauren5041,

Just a quick post to follow up with you. How did you get on when calling that number, were they able to claim that Reward Card for you?

If you need help, I can do this for you. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy