Reward Card

[Graham9991]

Morning,

I went live with Broadband and Landline on the 8th March 2023. During the process I received an email to claim my reward card. However,  when I logged in to my bt account it directs me to a page which shows my former accounts together with my present account.I then log into my current account nothing happens?  I have repeatedly tried to claim without success. Can you help please.

[RobbieMac]

Hi @Graham9991

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having claiming for your reward card.  I also understand there are some older accounts showing when you log into your BTID.  Have a look here >> Account and billing << and one of my colleagues will be able to help you with this.

Feel free to let me know how you get on chatting with them.

Thanks,

Robbie

[Graham9991 · Accepted solution]

Thanks. I had to ring the call centre in the end. I spoke with a very helpful agent in Doncaster. The matter has now been resolved. 

[RobbieMac]

Thanks for letting me know @Graham9991 

I am pleased my colleague could help get you sorted.

All the best,

Robbie