Reward card

[Robjay]

Hi

I 'm unable to claim the £120 reward card offered with my package.   I had problems logging into the account online initially and discovered that I still have a log in for an account I had 8 years ago. I can now log in and select the new account but no option to get the reward. The link in the email leads to a sales page.  At one point I did get a screen asking me to select an account for the reward but it didn't allow me to select the new account (I don't know how I got to that page as I've just been going round in circles trying to sort this).

Can anyone help?

Thanks

Rob

[RobbieMac]

Hi @Robjay

Thank you for your post and welcome back!

I am sorry for the problems you're having claiming for your reward card.  We'll be able to claim for the reward card and also tidy up your BTID with the correct info.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Robjay]

Thank you - I have replied to your message.

Rob

[JohnC2 · Accepted solution]

Hi @Robjay, the reward card has been claimed for you.

Cheers

John