Reward card

[zimzam]

Hi, I've been unable to claim the reward card that was advertised with my Fibre 2 package. I tried to use the "contact us" link in the FAQ but the page fails to load with a "Fatal error."

[PaddyB]

Hi @zimzam,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to claim the Reward Card. 

What happens when your try to claim the Reward through your My BT?

Thanks,

Paddy

[zimzam]

The page simply says

"There are no rewards waiting to be claimed."

[PaddyB]

Hi @zimzam,

Thank you for replying. How did you place your order, was it online or over the phone?

In your confirmation email after your order, did it mention the BT Reward Card?

Thanks,

Paddy

[zimzam]

It was online, via a link through TCB's compare tool that led to BT.com directly.

Screenshot of the offer 

As far as I can see there's no mention of a reward card in any emails.

[PaddyB]

Hi @zimzam,

Thank you for posting back. If you send me the details I'll be able to check the details of your order.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[DavidM · Accepted solution]

Thanks for taking my call today @zimzam .

I'm glad we were able to sort this out for you.

All the best

David