Trouble activating Xbox game pass offer

[YT69]

Apologies, can I ask why my post has been left unanswered when the query is the same? 

[JohnC2]

Hi @YT69, sorry about that. I've sent you a Private Message now also.

Cheers

John

[jasonht]

Hi @JohnC2 

i sent neil a msg and he got someone in touch to fix my code, i have still yet to receive the code in email from the team. Have msged neil back but just thought id raise here if Neil is off or if the msgs dont link up?

[YT69]

Thanks JohnC2 I'll reply once I get home. Many thanks

[JohnC2]

Hi @jasonht, the code will take 5 working days from the date we submit the claim to arrive with you.

Cheers

John

[PanAtSea]

Could you also have a look into my account? I cannot activate it! Thank you

[DaveT2]

they ignored me too.....

[DavidM]

Hi9 @DaveT2 and @PanAtSea and thanks for posting.

Sorry you're both having problems with the game pass. Can you give our customer service guys a call on 0330 1234 150. They'll be able to help.

Cheers

David

[PanAtSea]

Any idea which options to choose on the customer service line? It does not seem to have any options that a)fit the issue, or b) let me speak to a human without telling me its going to run tests and then text me updates.

[DavidM]

Hi @PanAtSea and thanks for trying.

If you wait until the announcements complete you should go straight through to an advisor.

Cheers

David