Trouble activating Xbox game pass offer

[townfan63]

I’ve recently received an email advising I am eligible for a free Xbox Game Pass Ultimate 12 Month since I upgraded to but the link does not work for me either.

i keep getting the message “We’re sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2”.

Unfortunately that does not give me any such option to activate.

This happens via mobile and laptop browsers.

Can you help please?

[He-Man]

@townfan63 When calling, you need to speak to them and advise of the issue. Just calling the number and pressing the options doesn't do anything to activate it.

Alternatively, use the Chat/Message Us option on here: https://www.bt.com/help/contact-bt/technical-support/broadband

[Ghosty445]

Still not managed to get mine activated either