Guys, the link to activate the pass is no longer. You have to call in and the agent will fill in a webform and submit to the relevant team. The code gets sent to your email address 7 WORKING DAYS after submission.
Hope this helps?
I used broadband as my selection as it was to do with my existing broadband package.
Are you doing the phone up or using the Message service? I tried using the message service. I got the bot who needed my name, email and phone number and then said I would be connected to a guide. The first time I gave up after 1 hour with no connection. The second time it said I would be connected within 5 minutes. After 15 minutes I gave up. I then sat on the phone until finally speaking to someone.
Best solution is a complaint and then they have to contact you.
I have been trying for 3 weeks now. Have spoken to Tech again today and have to wait another week to see if I get the code sent. This is really frustrating and they should not be advertising it if its all done by a third party. All I can say is keep on trying.
Hi there @Barnaby2
I am sorry you have been unable to activate the Game Pass.
When you called did the team complete a webform to get this looked into and the code sent to you?
If so, please let us know how you get on after the 7 working days.
Leanne 🙂
They have filled in the form. This will be the third time, will reply in a week.
The code came through to my son after 5 working days and he quickly and easily got back on line. Just a pity there is no simple way of submitting a request outside of hanging on a telephone line for 30-40 minutes