Trouble activating Xbox game pass offer

[Dodgyfeas]

Guys, the link to activate the pass is no longer.  You have to call in and the agent will fill in a webform and submit to the relevant team.  The code gets sent to your email address 7 WORKING DAYS after submission.

Hope this helps?

[idsweb]

Can you please advise which category (billing, broadband etc.) to use I can't seem to find the correct category.

[Dregeda]

I used broadband as my selection as it was to do with my existing broadband package.

Are you doing the phone up or using the Message service?  I tried using the message service. I got the bot who needed my name, email and phone number and then said I would be connected to a guide.  The first time I gave up after 1 hour with no connection.  The second time it said I would be connected within 5 minutes.  After 15 minutes I gave up. I then sat on the phone until finally speaking to someone.

Best solution is a complaint and then they have to contact you.

[giorgio2]

I have done that today, does it come after 1 or 2 days or do you need to wait 7 full days ?

[Barnaby2]

I have been trying for 3 weeks now. Have spoken to Tech again today and have to wait another week to see if I get the code sent. This is really frustrating and they should not be advertising it if its all done by a third party. All I can say is keep on trying.

[Leanne_T]

Hi there @Barnaby2 

I am sorry you have been unable to activate the Game Pass. 

When you called did the team complete a webform to get this looked into and the code sent to you? 

If so, please let us know how you get on after the 7 working days.

Leanne 🙂

[Barnaby2]

They have filled in the form. This will be the third time, will reply in a week.

[Dregeda]

The code came through to my son after 5 working days and he quickly and easily got back on line.  Just a pity there is no simple way of submitting a request outside of hanging on a telephone line for 30-40 minutes

[Barnaby2]

On Tuesday I rang yet again but this time I used a btinternet.com email address. Lo and behold the code came through today but was sent to my normal email address and not the btinternet.com one. Why couldn't that have happened months ago? Ah well happy gaming for my son.

[Leanne_T]

Morning @Barnaby2 

Thanks so much for coming back and letting us know and I am sorry this was not sorted when you got in touch previously. 

Have a lovely weekend. 

Leanne.