Trouble activating Xbox game pass offer

[townfan63]

I’ve recently received an email advising I am eligible for a free Xbox Game Pass Ultimate 12 Month since I upgraded to but the link does not work for me either.

i keep getting the message “We’re sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2”.

Unfortunately that does not give me any such option to activate.

This happens via mobile and laptop browsers.

Can you help please?

[He-Man]

@townfan63 When calling, you need to speak to them and advise of the issue. Just calling the number and pressing the options doesn't do anything to activate it.

Alternatively, use the Chat/Message Us option on here: https://www.bt.com/help/contact-bt/technical-support/broadband

[Ghosty445]

Still not managed to get mine activated either 

[Dodgyfeas]

Hi.  I am also having the same error when trying to add the Xbox Pass.  I get the message saying site is down.  I called BT Tech but did not get any help.

Can you please help?

Thanks

[Dodgyfeas]

same here 😞 

[Dodgyfeas]

Does the code get sent to the email address attached to the BT account or to the Xbox user's email address?

[KabyZone]

I called and they said they have a technical issue and if it will not be fixed I would get an e-mail with the key to activate it after 7 working days ... They requested the xbox live registered e-mail address. It's been 3 working days up until now , still waiting. 

[Leanne_T]

Hi @Dodgyfeas @KabyZone 

Thanks for coming to the community. 

If you are unable to activate the Game Pass, please get back in touch and the team, they have access to the account and will help you get this sorted. 

Leanne. 

[Dregeda]

I have the same problem.  Ringing the telephone number and selecting option 1 followed by option 2 results in you reporting a broadband fault and them wanting to test the line.

It appears that you need to select option 3 to upgrade your package and then you get into a 45 minute queue.

Why is it so difficult?

Can someone please help.

[Leanne_T]

Hi @Dregeda 

Thanks for coming to the community, I am sorry you are unable to activate the Game Pass. 

To get this looked into, please try getting in touch again and the team will be happy to help. 

Our Technical support page has ways to get in touch 🙂

Leanne.