Trouble activating Xbox game pass offer

[RobbieMac]

Thanks for your post and welcome back @grahamo

Sorry for the problems you're having claiming for the Xbox game pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[mpflowers]

Hi, i have a 12 month games pass i have been trying to activate for a while now, keep getting the down for maintenance message like others, i contacted BT who said they would pass it onto the relevant team but not had any reply and my 12 month pass is now -2 months, please could someone contact me to resolve this

[Avaryne]

Same issue here. Can someone help manually activate it?

I have tried the phone number but it does not connect. I have been trying to activate this for over a week now.

[zentac]

Im having the same problem and its been "down" all day, I want to activate my 12 month gaming pass.

[JohnC2]

Hi @zentac, sorry you can't claim your Game Pass. Have you received the email confirming you're eligible for the Game Pass and have 14 days passed since you received it?

Cheers

John

[jasonht]

Hi, im also getting the same issue. Just upgraded my broadband to fibre 900 and had both an email and text saying i need to claim within 14 days but im getting the unable to process request error. Can i please arrange to get a code mailed over or some help please?

[NeilO]

@jasonht I'm sorry the claims website is down for maintenance, have you called the number on the error message? Customer service will be able to claim the game pass for you over the phone.

Thanks

Neil

[jasonht]

Hi @NeilO - no no phone number on the error - just unable to process - please try again. Can you advise where to go please?

[mpflowers]

I’m now getting a unable to process try again later message, not getting any joy either via calling, online chat or through here 

[NeilO]

@jasonht and @mpflowers I'm really sorry about this, are you encountering the error after ticking the box to accept the terms of the gamepass offer?

Thanks

Neil