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Message 31 of 310

Re: BT Cloud 22.12.33 not working

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Hi @martinclayden ,

Sorry for the delay getting back. I can't make any guarantees as it's not my area of expertise so probably best to leave as is. I'll get it raised with our cloud guys today who will look into it for you.

Cheers

David

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Message 32 of 310

Re: BT Cloud 22.12.33 not working

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@martinclayden    Sorry for the delay--- i didn't get an email saying you'd posted.

All my PC's are running the Pro version---both 10 and 11.

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Message 33 of 310

Re: BT Cloud 22.12.33 not working

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@RTL 

 

So, maybe there's an issue with Windows 11 Home. Between us we have a few working Windows 10&11 machines, but only one failing Windows 11 Home. Not definitive, just an observation 

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Message 34 of 310

Re: BT Cloud 22.12.33 not working

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My laptop (with broken BT Cloud):

Edition Windows 11 Home
Version 22H2
Installed on ‎01/‎03/‎2023
OS build 22621.2428

 

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Message 35 of 310

Re: BT Cloud 22.12.33 not working

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So perhaps the issue is that BTCloud 22.12.33 does not work with Windows 11 Home

Perhaps others who read this could report their observations 

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Message 36 of 310

Re: BT Cloud 22.12.33 not working

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My laptop is running Windows 10 Pro and BT Cloud 22.12.33 is not working. I have uninstalled it , rebooted and reinstalled it 3 times and still doesn't work. Noticed on Pop up screen from task bar shows cloud at top left in red until I click exit BT Cloud when it goes green just before closing. 

Any chance of a link to the previous version so we can revert and see if that still works and maybe when it updates again it will still work as it did for first poster. Link posted previously for MCB is now giving latest version. 

 

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Message 37 of 310

Re: BT Cloud 22.12.33 not working

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Hi @Ian113,

Thanks for trying to troubleshoot it to see if you can get it working.

It would be best if our Cloud team spoke with you about this to try and get it working. I'll send you a private message that you can reply back to my team on.

Thanks,

DanielS

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Message 38 of 310

Re: BT Cloud 22.12.33 not working

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I have a Lenovo laptop running Windows 10 and have been running BT Cloud 22-12-11 no problem since it was introduced ( previous versions were always problematic ).  I have a clean copy of 22-12-11 which will run for enough time to backup a couple of files then 22-12-33 auto-updates it and immediately fails.  Please BT could you give us the option to disable auto-update.  I'm happy to stick with 22-12-11.

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Message 39 of 310

Re: BT Cloud 22.12.33 not working

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As with others from the moment it upgraded to this new version, it has been extremely unstable. I have now uninstalled and reinstalled twice and despite two clear days of no issues 'the unexpected error' has recurred tonight. The previous version created zero problems so this is a pain. My machine details:

Edition Windows 11 Home

Version 22H2

Installed on 22/09/2022

OS Build 22621.2506

The App is worse than useless if it has to be uninstalled and reinstalled regularly, so a fix is urgently required I would suggest.

Neil

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Message 40 of 310

Re: BT Cloud 22.12.33 not working

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So, I bit the bullet and removed and reinstalled 22.12.33.

But I've had to recreate the folder set - I SHOULD NOT have to resort to these lengths.

It's working, but for how long?

It continues to look like an incompatibility between this version and Windows 11 Home

A new, stable version is overdue, plus the option to not auto update

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