BT cloud closing.

[Bobbyboy169]

Bt couldn't care less about your problem I'm afraid.

[pddco]

@valski52  Not sure if it helps but I’ve just checked and I can log in to BTCloud.bt.com. And it also lets me download the app. There’s no harm in giving BT a call. And, being more positive, they may still be able to help.

[Ali_A]

Hi @valski52 
 
I can imagine it's been stressful worrying about your computer and data, and you'll be eager to retrieve the community information. 
 

I'll send you a private message for more information. Can you have a look and get back to me when you can. 

You can access your messages via the envelope icon at the top right of the screen, or click here Private messages

Ali

[Bobbyboy169]

I don't understand why bt couldn't put each customers data and a memory stick and post it to them as they say they don't have many customers using the bt cloud anymore. Total lack of customer care by bt.

[pddco]

@Bobbyboy169  To be fair, although it’s really annoying that BT have decided to withdraw what was a really useful service, they did give us 3 months to sort ourselves out. And yes there will be the few that for whatever reason managed to miss the deadline. But it appears there may very well be still some support for those too. Sending USB sticks out was never going to work. Just sit back and have a think of what would need to happen to keep the 1TB of data secure, and ensuring it arrives at the intended location and recipient  at a reasonable cost through the postal system..

[gg30340]

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@Bobbyboy169 wrote:

I don't understand why bt couldn't put each customers data and a memory stick and post it to them as they say they don't have many customers using the bt cloud anymore. Total lack of customer care by bt.

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See message 271.

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468/page/28

[cporsman]

I missed the notification about BT Cloud shutting down on the 31st and haven't downloaded my files, is there anything I can do to retrieve them past the cut off date?

[Ali_A]

Hi @cporsman 
 

I'll send you a private message for more information. 

Can you have a look and get back to me when you can. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali 

[cporsman]

I don't have an envelope icon so cannot see your pm.

I've managed to download an old version of BT cloud and  am abĺe to restore my files

[Ali_A]

@cporsman 

That's great, glad to hear you've managed to retrieve your file now. 

Thanks for letting us know! 

Ali