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Message 1 of 6

BT Cloud not working

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Hi, I have had a BT account for many years but noticed that the BT Cloud has disappeared. How can I access it please? 

The error messages is: Sorry there was a problem. Please try again later. Error code UN1.

I have seen many similar posts, but not a successful reply. Can anyone help?

Thanks

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Message 2 of 6

Re: BT Cloud not working

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Did you previously have an active BT CLOUD account as new accounts are no longer available



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Message 3 of 6

Re: BT Cloud not working

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Hi, yes, I have had BT cloud for many years, all my photos are saved on it.

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Message 4 of 6

Re: BT Cloud not working

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Hi have you tried this thread: https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-22-12-33-not-working-ERROR-UN1/td...

If the link doesn't work try typing into search box: error UN1

It has been an ongoing issue for weeks but seems to have been fixed today. A lot of people are reporting it's now working - including me.

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Message 5 of 6

Re: BT Cloud not working

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Thank you for the heads up @Chrissieh, I am back in!!
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Message 6 of 6

Re: BT Cloud not working

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Thanks for letting us know this is sorted or you both @yjm and @Chrissieh . I appreciate you taking time to update us here.

Cheers

David

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