Solved: Re: BT Cloud not working

yjm · ‎02-12-2023

Hi, I have had a BT account for many years but noticed that the BT Cloud has disappeared. How can I access it please?

The error messages is: Sorry there was a problem. Please try again later. Error code UN1.

I have seen many similar posts, but not a successful reply. Can anyone help?

Thanks

imjolly · ‎02-12-2023

Did you previously have an active BT CLOUD account as new accounts are no longer available

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yjm · ‎02-12-2023

Hi, yes, I have had BT cloud for many years, all my photos are saved on it.

Chrissieh · ‎05-12-2023

Hi have you tried this thread: https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-22-12-33-not-working-ERROR-UN1/td...

If the link doesn't work try typing into search box: error UN1

It has been an ongoing issue for weeks but seems to have been fixed today. A lot of people are reporting it's now working - including me.

yjm · ‎05-12-2023

Thank you for the heads up @Chrissieh, I am back in!!

DavidM · ‎06-12-2023

Thanks for letting us know this is sorted or you both @yjm and @Chrissieh . I appreciate you taking time to update us here.

Cheers

David