Norton

[Bean]

I am so confused how do i changed to Norton everytime i try this comes up

Error Description:
ljuoKxtMbsZKR/uPJdfJsJGKplTkFs5P2Qs2DxwtEsd4oro8sUeSP9Yu/rqR1ERLajuETdlLkYUZXzgsMz5Be3AexOzfOp34+tb6+O7bY87NtUCJ18Ya6mCw2c4AC+Jhm9cUCixQe38dlwCaNexBPIzrmWicuXqQDPZolV2peXEKeuFmF2HruODKiXRvIMhnE61YLWP7S67fUUjknxJfVxuJnxxns2oK+I31Y75p23YV8Z3ZL5rKH/DJhDm6WO14a093ZUUSUjC6cG9tY4N9yVgwh6ID2UshzonYGPGmrgmrdhe2a7MxXDeJEpodMZkS73ZZzwiTMTkupX/6AeLtBQ==

[NeilO]

Hi, @Bean Thanks for your post. I'm sorry to see you're having problems changing over to Norton, does it say 'Server error' or “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” before that code?

Thanks

Neil

[Bean]

Hi 

Thank you for your reply 

its says 

SERVER ERROR

[Bean]

SERVER ERROR

Please try again or contact Member Services & Support.

Error Description:
Y4fM/S4AocEEkxHGSvC3Msk3NTX+a+iqoFHqBa9J8V1kcGIQUd59IF0OEkzWPR7Xj8h17HfMBB9K2N6wtms1+CbOeYxEV13zVbI7i6IrAa1fPJAf20l7oIFzdjffvFLobSTkKPFll7Nmodk9uS41qbeY3T4rnIk/YezJ2OIDPNycWm5ciJw63KjyTqThEwFHre6qhV2PJeuI5DB7TiGeBx9y274ma+gKVyyHAwamgBSmvgm98OmhvkjIhnOov4nleU7nE7PMo4Cm4LciYUnKfCj/UMtAhp8CvOOCwqv42NRKJ1WPooYoCKmSQ2b3An1qkLGVjbVICzw0iwSv0j1xoQ==

[NeilO]

Hi, @Bean Thanks for getting back to me, are you logging in with the BT ID that has account holder status? 

You can check that by logging into MyBT clicking Your details then Account.  Scroll down and it will show if your BT ID has account holder or account manager status. 

If it shows account manager there must be another BT ID with account holder status already claimed. If you don't know what that is you can click 'I should be the account holder' to change it over.

Post back and let me know how you get on.

Thanks

Neil

[Bean]

My account is link to two accounts one is Account Holder

and the other is account Manager 

I am not sure if this is the problem

[Bean]

Sorry forgot to say I have tried using both the accounts to change to Norton 

[NeilO]

@Bean is the BT ID for the one that has Account holder status in the format of an email address?

Thanks

Neil

[Bean]

one of them is 

*********

the other 

a bt address

[Bean]

Hi 

The Account Holder is ******** and the BT address is the Manager.