FAO the contributor who suggests that all I need to do is pull the cable from my landline and plug into my hub.
Unfortunately you have no idea of my situation and this comment is not helpful. I am disabled. I may need instant access to medical assistance. This was the crux of initial posting. I live in a remote Lake District without, and I stress without any mobile access. Therefore the BT system is my only alternative. When I received the DV hub it was not compatible with my existing power source, which had to be specially wired. Therefore I had to temporarily supply an extension cable. To enable me to wire in the hub I required an electrician to fit a power source near to the hub. I believe that the mains cable is of a specific length and therefore I couldnt graft a section in.
We are subject to many power outages due to our location and so need a constant method of communication is not always possible. With a landline this was possible and we always maintained a landline phone.
BT informed us by letter that we were due to be changed to DV within a few weeks. I contacted them regarding the possible loss of communications and was told that it was the problem of my mobile phone provider.
Therefore your comment regarding just pulling out my phone cable and plugging it into the new hub was extremely thoughtless.
The situation for the 1% of the population who will have no alternative means of communications is dire. So much so that my local MP is going to bring it up in Parliament.
Now do you understand my problem. Because you seem to assume many things I assume that you have both full access to mobile and internet signal.
