Digital Voice

[Chrissi451]

With Digital Voice as calls are placed over the internet, are we charged for these or do we need a call package on top? Surely if it’s digital it should be included with the broadband? 

[jac_95]

Hi Chrissi451,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@Chrissi451 

You are charged at the same rate as you were on the analogue PSTN network. You would need a call package if you make a lot of calls, as PAYG could get expensive.

You are paying for the cost of routing your calls to their destination, whichever transmission network is used.

[iniltous]

Just because BT ‘DV’  calls are ‘internet protocol’ , why would you think they are ‘free’ , some may say that because they are not charged for WhatsApp , FaceTime etc why should BT charge for calls , but you do pay for those apps indirectly, by surrendering your user data and with targeted and random adverts etc …if you don’t want to pay for calls with BT you are under no obligation to take a phone service from BT , you simply make your own arrangements as far as telephone calls if you can get them for ‘free’

[Chrissi451]

iniltous - Not sure there was any need for the rude response. 

[iniltous]

My post wasn’t intentionally rude ( sorry if you took it that way ) , the point is though , that BT telephony is a service , and services are usually charged for , its not a compulsory service , you have a choice to use it or not .