Call me Cassandra, and I may have the wrong end of the stick here - or even the wrong stick 😉 but
My hero, Ross, found the serial number on my SH2 didn’t tally with the number coming up on BT’s screen, but showed it as being “in use” at an address three streets away from my home. So all along it was crossed wires! The transfer to DV hadn’t happened at the other address, hence they weren’t affected. An engineer is coming out on Tuesday morning to fix the problem.
What exactly is this engineer supposed to do? It sounds to me that in physical engineering terms everything is as it should be - you have fibre broadband to your SH2 - and it is BT's information systems that are 'messed up'. And BT should be able to fix all that from their end!
Anyway, all the best, and I hope that you are fully sorted very soon ... 🙂
Dunno Cassandra. Perhaps he’ll plug the correct wires into the correct sockets maybe? I’m told the engineer probably won’t need to come to my home, but to be here just in case. I just want to hear that old familiar ring from my landline… even a nuisance call will do!
Appreciate your best wishes… thank you 😽
After 14 or so weeks of BT failing to sort out my DV problem, despite 38 phone calls and 5 engineer visits, I registered a complaint with www.ombudsman-services.org. This seems to have prompted BT’s Executive Customer Relations Team (ask for Ross - he was great) to look into the problem in depth and my telephone line was fixed in no time - simply crossed wires in my case.