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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-08-2023 6h16

1,383 Views
Message 31 of 39

Re: Digital voice incoming call issues

Go to solution

@c64z86 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

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Albate
Contributor

on ‎13-08-2023 8h23

1,354 Views
Message 32 of 39

Re: Digital voice incoming call issues

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Hi, I had the same issue. 

You need to get on to BT as your number has not been ported over correctly.

 

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c64z86
Expert

on ‎13-08-2023 21h38

1,294 Views
Message 33 of 39

Re: Digital voice incoming call issues

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Thank you! I wasn't sure if I should have started  a new thread or not.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-08-2023 22h13

1,278 Views
Message 34 of 39

Re: Digital voice incoming call issues

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Were you with a different ISP and moved over to BT porting your phone number to digital voice?



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c64z86
Expert

‎13-08-2023 22h38 - edited ‎13-08-2023 22h47

1,272 Views
Message 35 of 39

Re: Digital voice incoming call issues

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No, I've been with BT for nearly 5 years, but I was originally with Talktalk before then though as my first ISP.

The only recent change is when I was upgraded to FTTP about 2 months ago, and was also upgraded to DV along with that which included getting a new SH2. I have one of the phones plugged into it, and the other into a BT adapter. Both phones get a dial tone and can make calls to landlines and mobiles with no problems.

In both cases I kept my number and ringing 17070 confirms that my number is still the same as it was pre-DV.

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NeilO
Moderator
Moderator

on ‎14-08-2023 14h17

1,214 Views
Message 36 of 39

Re: Digital voice incoming call issues

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Hi @c64z86, I'm sorry to see you're experiencing problems receiving calls from your friend. Do you know which provider they're with and are you aware of any other numbers that can't get through?

Thanks

Neil

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c64z86
Expert

on ‎14-08-2023 18h20

1,176 Views
Message 37 of 39

Re: Digital voice incoming call issues

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No I'm not too sure which provider they use sorry, but the person that has been trying to get through is from the cemeteries division of Blackpool council if it helps ? I've been trying to sort some memorial arrangements for a family member. They could get through fine before DV and I checked if they used the area code and they seemed to do.

I'm not aware of any other numbers struggling to get through. I just know so far that mobile numbers seem to make it through fine. I wouldn't know if anybody else has struggled for sure.

 

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c64z86
Expert

on ‎15-08-2023 13h32

1,134 Views
Message 38 of 39

Re: Digital voice incoming call issues

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Do you have any updates on this please?

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NeilO
Moderator
Moderator

on ‎15-08-2023 14h57

1,108 Views
Message 39 of 39

Re: Digital voice incoming call issues

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Hi @c64z86 we can raise a case to check that the number has ported over to digital voice, I'll send you a private message so you can reply with your details.

Thanks

Neil

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