I can use Microsoft Excel including the use of formulas and Microsoft Word, I have also some simple programming experience. However, as a pensioner I have trouble keeping up with BT technology and the changes to the online access to my account, Primary BT ID, etc. I don't find the BT help very helpful, consequently, it seems to me that an online BT for Dummies, in the form of a pdf with an index at the beginning, would be very useful, particularly for those that are completely computer illiterate or a bit dim like me. This could easily be updated as things change
