My idea is that before abandoning an existing product (e.g. BT Digital Vault) and replacing it with something far more inferior (e.g. BT Cloud) you try asking customers what they think of the new service.
And while you're at it, you could try getting some of your IT people to test if for both useability and functionality.
Because it seems to me that none of this has been done and I am having Digital Vault ripped from under me to be replaced by a pile of p**.