EE “A new era”

[rbz5416]

SNAFU... 😁

[mirrors90]

@Moose_UK I was speaking to ee yesterday and the gentleman I spoke to said that most of the staff aren’t trained on the new EE. Sounds like you got one who wasn’t 

[Moose_UK]

@DarrenDev the message was on my landing page when I logged in to MyBT.

As I said, the advisor dismissed anything I had to ask about EE and just focussed on upselling.

Was this advisor incorrect? Should I call and try again?

After clicking the link on MyBT, I was presented with this number on another page;

@mirrors90 that makes sense. Might try again later.

[mirrors90]

To be honest @Moose_UK , I’d wait ! There’s so much confusion , nobody can clearly advise the benefits etc. I’m giving it a short while to settle before I try!

[Moose_UK]

Good shout @mirrors90 , I'll hold off for now.

[DarrenDev]

If you already have BT TV then definitely don't bother - you can't upgrade without losing TV at the moment.
If you don't have TV then you could upgrade.

[Moose_UK]

TV is with Sky still at the moment, just fibre and DV with BT. I'll sit tight.

[mirrors90]

My plan is to switch to EE TV once my sky runs out in Jan, as long as the UI is as good as sky. 

[NeilO]

Hi, @Moose_UK I'm sorry about the poor experience when you called, we'd like to take a look at this for you. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[moscab]

I had the exact same thing today, I was expecting a call from them to discuss a possible upgrade. But so far no one called