My BT Content Partner Section is missing

[benpicot]

Hi

I am having this same issue, any idea how to resolve it. I also have two accounts but one is an old BT Sport account which is no longer in use

Ben

[DanielS]

Hi @benpicot,

I can have that account removed for you.

Hopefully that will allow you to get to the Content Partners section.

I'll drop you a private message now.

Thank you

DanielS

[Kal201]

Hi Daniel I'm also having the same issue could you remove my old account also 

[NeilO]

Hi, @Kal201 Thanks for posting, are you able to toggle between the account numbers on the drop-down option and see the packages on your new account?

Neil

[Kal201]

Hi Neil, yeah I can toggle between the 2 accounts 

[NeilO]

Hi, @Kal201 it's likely something else rather than the old account. When was your full fibre broadband connected and are there any outstanding bills at the moment?

Thanks

Neil

[Kal201]

I got the email about the 6 month on the 26th of Jun and I'm actually in credit by almost 3 months the content partner section doesn't show up for me

[NeilO]

Hi @Kal201 thanks for confirming that, we'll have to take a look. I'll send you a private message so you can get in touch with your details.

Thanks

Neil