Trouble activating Xbox game pass offer

[PaddyB]

Hi @kp278,

Thank you for posting back to update the thread.

Thanks,

Paddy

[JE23]

I had the same issue and eventually talked to BT support via messaging, they said I'd get a call within 5 days but I never did.

However before consigning it to the bin forever I decided to give it another try on site today via the my products page, expecting the usual error messgae I got numerous times before and the same one other people were getting I was surprised when it actually loaded to the link microsoft account page.

Filled in everything and it appears to have linked fine, got the confirmation emails from BT etc and all shows as expiring in 12 months.

Hopefully it'll be working for some other people too.

[dkumar74]

How do i get my code please.

Have been to BT over five times and box refer back to BT.

Not getting anywhere, have followed everything.

[dkumar74]

@RobbieMac @PaddyB 

Hi - no xbox pass code received, still waiting

Having contacted BT numerous times and, xbox refer back to BT

BT products showing active subscription but no code activated.  

[PaddyB]

Hi @dkumar74,

Thank you for posting. I'm sorry you haven't been able to activate your Game Pass. Send me your details and I'll get my colleagues in the Xbox Team to investigate.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[dkumar74]

@PaddyB Hi - have sent details as requested. Thank You

[Nozzavtr]

I've renewed my broadband after receiving an email offering me 12 months Xbox Ultimate, I was told that I can activate it on my BT page, but there isn't an option for me to do this, so if someone could advise me that would be great.