Trouble activating Xbox game pass offer

[JohnC2]

Hi @iregbnz, the Game Pass will only be available to claim 14 days after your order completes. 

If it's past the 14 days already please get in touch with us using the 'Message now' option on this page: Broadband | BT Help and one of our guides will claim it for you.

Cheers

John

[iregbnz]

Thanks for the reply

I have an email  and message stating that

Hello, BT here.

Your broadband package has Xbox Game Pass Ultimate 6 months included. You can activate it in the next 14 days. Get started at bt.com/mybt — head for Your Products, scroll to the Content Partner section and click Add Now. Please make sure you log into the Microsoft account you'd like to add your Xbox Game Pass Ultimate to.

Thanks.

There is no content partner section

Regards

Ian

[imjolly]

@iregbnz 

there numerous posts same as yours with same quote but you will not see 'content partners' until after your cooling off period has expired

[Suse883]

Could you assist me with this issue too please?

[iregbnz]

Thanks for the reply it is pointless for them to say you're product is available but in actuality it is not available until after the time have run out for you to activate it

[Vicki1301]

I am having the same issue. Can someone help me please

[imjolly]

@Vicki1301 

Has your 14 day cooling off period passed after your activation date and if so are you using pc/laptop to access  MYBT?

[Stephen-UK]

HI,

i am trying to activate my 6 month Xbox game pass offer under the products section in my account but it keeps telling me the service is under “maintenance”?

What can i do?

[JohnC2]

Hi @Stephen-UK, the Game Pass will only be available to claim 14 days after your order completes. 

If it's past the 14 days already please get in touch with us using the 'Message now' option on this page: Broadband | BT Help and one of our guides will claim it for you.

Cheers

John

[Vicki1301]

Yes that has passed. I had issues with my broadband when I first took out the contract and was trying to get that resolved. I have been using the app on my phone.