Solid Broadband Connection but no Internet/Traffic

[KevG123]

Thanks

I disconnected my Sonos speakers and xbox yesterday 

Will now try disconnecting Ring devices just in case

[Checked2013]

Disconnect all devices and also turn off BT Web protect as that can also cause issues. That can be found by logging into my bt

[KevG123]

web protect is off
OK, everything disconnected, including laptop, but unfortunately no change. Solid connection, no internet.

[Checked2013]

What happens if you use Google DNS?

[KevG123]

I set DNS on my Macbook to 8.8.8.8 and no change - still no internet pages will load

[Checked2013]

Is the gateway set at 192.168.1.254

[KevG123]

Ok, can you help me on that one - gateway on the hub?

[KevG123]

Hub says
TCP/IP information



Default gateway:
172.16.16.230

Primary DNS:
81.139.57.100

Secondary DNS:
81.139.56.100

[Keith_Beddoe]

What about the broadband IP address, that is missing from your list?

[Checked2013]

The gateway on your devices should be set to your smarthub, which should be 192.168.1.254