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Message 31 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Thanks

I disconnected my Sonos speakers and xbox yesterday 

Will now try disconnecting Ring devices just in case

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Message 32 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Disconnect all devices and also turn off BT Web protect as that can also cause issues. That can be found by logging into my bt

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Message 33 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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web protect is off
OK, everything disconnected, including laptop, but unfortunately no change. Solid connection, no internet.
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Message 34 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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What happens if you use Google DNS?

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Message 35 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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I set DNS on my Macbook to 8.8.8.8 and no change - still no internet pages will load
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Message 36 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Is the gateway set at 192.168.1.254

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Message 37 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Ok, can you help me on that one - gateway on the hub?
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Message 38 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Hub says
TCP/IP information



Default gateway:
172.16.16.230

Primary DNS:
81.139.57.100

Secondary DNS:
81.139.56.100

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Message 39 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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What about the broadband IP address, that is missing from your list?

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Message 40 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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The gateway on your devices should be set to your smarthub, which should be 192.168.1.254

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